The spa industry is built on personal touch but times they are a-changing and how we stay in touch  with our spa guests is paramount to a spa’s success. “Seventy-six percent of American shoppers view customer service as a true test of how much a brand values them. Apps and technology can put customer service and coaching at your fingertips. Here are three high-tech tools for spa customer service that boost the bottom line.” Celeste Hilling

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Spas and social media - staying in touch


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